Privacy Policy
Your privacy is taken seriously and all measures are taken to protect your data and identity
Our contact details
Name: ISC Hypnotherapy
Registered Address: Online, W5 Therapy Rooms, Suite 27 Central Chambers, The Broadway, Ealing.
Email: ischypnotherapy@hotmail.com
The type of personal information we collect
We collect information about why you are using our service, a small amount of medical information, and a small amount of information about your important others, alongside brief session notes. This information enables us to provide a high quality service to you, ensuring we are equipped with the knowledge of our previous discussions before each session. We collect your contact details such as your name, address, telephone number, and email address before we start working together. We use this information for appointment reminders and rearrangements. Your contact details/address and doctor’s details will only be used with your explicit consent.
How do we obtain personal information and why do we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For setting up appointments
As part of the delivery of our services e.g., a therapy session
To safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under our “Duty of Care” we are obligated by law to inform the relevant authorities. This is to support you to live well, and we would always aim to discuss this with you prior to contacting anyone.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is: Contract, We process your personal data because it is necessary for the performance of a contract with you (i.e., providing therapy services as well as your confirmed consent for providing treatment and processing certain sensitive data.
How we store your personal information, We process your medical information with your explicit consent, as required by GDPR for special category data, and take extra precautions to ensure its security. We collect and process sensitive data, such as medical information, with your explicit consent. This information is used solely for the purpose of providing therapy and is securely stored
Hardcopy documents – Are all stored in files securely
Text messages – My mobile phone is secured with a PIN code
Emails – My laptop and email account requires a username and password
Electronic documents – Any electronic documents are stored on a password-protected computer; We use encryption and secure storage methods to ensure that your data is protected from unauthorized access. Only authorized personnel have access to your personal information.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
ischypnotherapy@hotmail.com
How to make a complaint
If you have any concerns about our use of your personal information, you can make a complaint to us at:
ischypnotherapy@hotmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk